Legal

Refund Policy

Last updated: 16 June 2026

30-day money-back guarantee

We want you to love planning with ShinDig. If you're not happy with a purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Our payments are processed by our reseller Paddle.com, the Merchant of Record for all orders. To request a refund:

• Visit paddle.net and look up your order using the email used at checkout, or
• Contact us directly via the support address in the app and we'll help arrange it with Paddle.

What's covered

The refund covers event unlocks (Main Pack, Premium Add-on, Bundle). Once refunded, the unlock is revoked for that event.

Processing time

Refunds are processed by Paddle and typically appear back on your original payment method within 5–10 business days, depending on your bank.

Questions

If anything's unclear, get in touch — Kylie Ann Moore (ShinDig) is happy to help.